Great customer service from all departments. You must remember the Caribbean way of life is a slower pace than in England so factor this into response times etc. Nothing was too much trouble.
Accommodation was very good, spacious, well laid out, his and her wash basins, powerful shower etc. Good sea views from each 'chalet'. No hotel accommodatin blocks just modern semi detached chalets that had a kitchen and a living area leading onto your furnished verandah. Large wall mounted TV , radio alarm ,safe, ironing board etc.
Two beaches -one water sports based- and a quieter small beach for total relaxation. Must mention the safety part of the water-very shallow for quite a way out and no breaking waves.There are beach bars available but only the one at the water sport 'lovers beach' provided food and was accessed by a large number of steps, so not for the elderly or infirm. The food here was reasonable for a lunch time snack with your spirits or beers (sodas only from the beach itself) but the view was great, watching Pelicans dive into the sea near the rocks.
Main restaurants were much better and the quality of the food was of a higher standard than we thought you would get on the all inclusive package. We ate a la carte on all but one evening and the choice of restaurant was up to you. (usually any two of three open each night-check the night before to book specific time) Lots of choice with glasses being topped up often without the need to ask. This included Champagne and wine from the bottle.
Buffet style breakfasts and lunches with sea views and lots of waiters on hand. It never got too busy whilst we were there, but obviously avoid the 'rush' hours and you will be OK.
Facilitues include a well equiped Gym. floodlit tennis courts, spa, pool, table tennis etc. As with the resort in genral these were all modern, very clean and always free to use at any time, day or night.
Two pools (one adults only with a little bar) and the main one in a central location had plenty of sun lounges and large bathing areas with shaded umbrellas, tables and chairs..
Golf carts provided transport around and they were very frequent and many times we got offered lifts to/from the tennis in gardeners trucks or maintenance vehicles if we were caught walking!
The resort location itself is very good, being on a sheltered cove away from the large sea swells, but apart from a few '15 minute walks' (to Devil's Bridge and Long Bay beach) there is little more to see nearbye. There was enough going on in the resort so this was not a problem.
We took a half day snorkel/sailing trip on the Verandah Catamaran (extra cost) which was a great trip out.
Evening entertainment was, however poor, usually a singer or man on an organ or the like. The one thing it lacked was a seating area where you could met and chat with a drink after your meal. The only area was adjacent to the bar and pool, which was OK during the day, but it just lacked the 'evening' atmosphere.
There is a small newsagents/shop in the reception area which was expensive but we didn't need to visit it often.
All in all this was a near perfect holiday for us. We did the sporty things and enjoyed the food, drink, beaches etc but it is not for the club 18-30 youngsters who want nighlife and lots of fun. It is more like a relaxing, child friendly holiday where you chill rather than thrill.
We will be returning here with friends next year.
My ratings for this hotel are:
Date of Stay: January 2009
Visit was for: Leisure
Traveling group: With Spouse/Partner
Member since: February 20, 2009
Would you recommend this hotel to a friend? Yes